PTSB recently confirmed that their systems have resumed normal functioning following a significant technological glitch on Friday evening that impacted numerous customers’ ability to make card payments or withdraw cash. The bank’s customer service representatives announced around 8:45pm that the technical hiccup, which had disrupted a wide variety of services, had been fixed, with the bank subsequently verifying this in response to enquiries.
Earlier, grievances noted that the bank’s ATMs were not distributing cash to PTSB clients, and that both the bank’s website and app were inaccessible, thus hindering people from transferring funds to different accounts or making transactions. The vexation of several customers was apparent in the tone of questions posed to employees on social media platforms. Some stated they were incapable of paying for goods or services or removing cash to utilise on Friday evening.
In response, the bank’s customer service team offered repeated apologies on their social media channels for the technical inconveniences. A later announcement from the bank affirmed that the issues had been dealt with and that “all services are now functioning normally.”