The Dublin Airport is set to incur a substantial penalty of €6.7 million due to unsatisfactory cleanliness standards in terminals and washrooms and for extended security queue waiting times. This decision follows a verdict by the Irish Aviation Authority (IAA), the regulating body.
The IAA declared on Thursday that while a €3.4 million service quality bonus was granted to the country’s largest airport, it would also be receiving a hefty €10.1 million fine for inadequacies in various other sectors. This leaves the total net fine at €6.7 million.
In the initial five months of the year, the Dublin Airport failed to achieve set targets in areas such as terminal and washroom cleanliness, ground transport information, and security queues. However, the IAA did acknowledge a marked improvement in the performance of security queues in the latter half of 2023.
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The airport was recognised for surpassing targets in aspects such as overall customer satisfaction, fluidity of passenger movement, availability of baggage trollies, Wi-fi, and helping passengers navigate their way.
According to the IAA, for this year, airlines will be charged a maximum of €8.46 per passenger. The state agency oversees the charges of Dublin Airport as well as monitors the quality of its service.