The Commission for Communications Regulation (ComReg) has rolled out a complimentary online resource for consumers, entitled Broadband Checker. By visiting ComReg.ie and utilising this new tool, you can discover what fixed broadband possibilities exist in a specific location.
To ascertain which fixed broadband is accessible, one simply needs to input an Eircode or an address into Broadband Checker. The tool then reveals whether broadband is available or planned, including details on the network operator, type of broadband such as fibre, and the speed. A list of Service Providers that could potentially offers broadband on that network can also be found. Furthermore, ComReg provides another useful online resource, the Mobile Coverage Map.
According to the 2023 Broadband Connectivity consumer survey conducted by ComReg, 44% of participants reported working remotely at least one day per week. It also highlighted the escalation in online activity for people, further emphasizing the significance of reliable connectivity.
Broadband Types
Within Ireland, broadband connectivity is provided through various technologies for both residential and commercial applications. These include fibre, part-fibre, cable, copper, fixed wireless, satellite and mobile broadband technologies. The type of broadband connection you can get is determined by your location, the technology available, and the services that local providers offer.
Choosing the Ideal Plan
Once you determine what sort of broadband connection you can have, it is essential to ensure the plan you pick is suitable for your needs. Some factors you might want to consider before making your selection includes:
– Your frequency of broadband use on a daily or weekly basis.
– Your main internet activity.
– The number of devices that will be utilising the internet simultaneously.
If your broadband usage is sparse or you don’t work from home, your requirements may differ from those of a household where multiple people simultaneously access the internet across numerous devices.
Switching Broadband Provider
When considering a different provider, optimum times to seek better deals include when:
– Your minimum contractual term is nearing completion or if no minimum term applies.
– You’ve reached the end of your contract’s minimum term.
If your current service provider suggests altering the terms of your contract, it is perfectly acceptable for you to terminate the agreement without incurring a penalty. If you decide to switch to a different broadband plan or different provider, ComReg provides a free and impartial Compare tool to assist you. This will help you evaluate various plans and select the best one based on factors such as your data needs and budget.
Though the idea of switching broadband providers may seem overwhelming, it’s important to remember that any service interruption during the switch should not extend beyond a single work day.
Where can you find information about your existing broadband plan?
If you’re currently under contract, your service provider is obligated to provide you with the best tariff information once a year and the best tariff advice at the conclusion of your contract. This will offer transparency about your past broadband usage and suggest the most suitable plans from your provider meeting your specific needs.
Does ComReg offer assistance?
Yes, ComReg’s impartial advice and information regarding broadband and the rights you have when switching your broadband service can be found on the website, comreg.ie. The website also hosts a Mobile Coverage Map, detailing the mobile coverage across the country for all providers. This is especially useful if you are in search of a mobile broadband service.
To contact the ComReg consumer care team,
The team is available from 8am to 8pm on weekdays and from 9am to 1pm on Saturdays. They can be reached by visiting the comreg.ie website for an online complaint form and live web chat; emailing consumerline@comreg.ie; dialling (01) 8049668; or texting COMREG or ASKCOMREG to 51500 to request a call or text back – please note that standard SMS rates apply. For written queries, you can write to ComReg, One Dockland Central, Guild Street, Dublin 1, D01 E4X0. An Irish Sign Language facility and text relay service are also available upon request.
As a reminder, ComReg is an autonomous public organisation that is legally empowered to regulate the electronic communications sector. This sector includes phone, broadband and radio services, premium rate services, and postal services like An Post.